Frequently Asked Questions
Everything you need to know about bringing Òr Skye luxury into your home.
What is the typical shipping timeframe for Òr Skye products?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
Do you offer international shipping for your home decor collections?
Currently, Òr Skye ships to the United Kingdom, Europe, and North America. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy if a product doesn't fit my space?
We want you to love your home. We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-made or bespoke furniture pieces are final sale unless damaged during transit.
How can I ensure the quality and authenticity of Òr Skye materials?
Quality is our cornerstone. We source sustainable woods, organic textiles, and artisan-crafted ceramics. Each product page includes detailed material specifications and care instructions to ensure longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger furniture investments, we also offer interest-free installment plans through Klarna and Affirm.
How do I care for my Òr Skye textiles and furniture?
To maintain the beauty of your items, we recommend following the specific care guide included in your package. Generally, we suggest professional cleaning for upholstery and using pH-neutral cleaners for wooden surfaces.